Return & Refund Policy
We’re committed to making sure you love your BuddyHome order.
30-Day Satisfaction Guarantee
If your order arrives damaged, defective, or has a manufacturing issue, contact us within 30 days after delivery and we’ll help make it right.
Eligible for Help
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✓
Your item arrives damaged.
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✓
The wrong product was delivered.
-
✓
The item has a printing or manufacturing defect.
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✓
The artwork differs significantly from the approved design.
Not Eligible
-
×
You ordered the wrong size or product option.
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×
You changed your mind after the custom product was made.
-
×
The shipping address entered at checkout was incorrect.
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×
The uploaded photo was too low-quality for the selected artwork.
-
×
Minor color differences caused by screen or monitor settings.
How to Request a Return or Refund
Send us the details below so our team can review your request quickly.
Contact Us
Send us your order number and a short description of the issue.
Send Photos
Include clear photos of the product and shipping label when applicable.
We Review
Our team will review your request and provide the next steps.
Refunds & Replacements
If your request is approved, we may send a replacement or issue a full or partial refund depending on the situation.
Approved refunds are returned to the original payment method.
Questions about a return?
Our support team is always here to help.