Contact Us
Have a question, need help with your order, or want to say hello? Our support team is happy to assist you.
Send Us a Message
Email Us
support@buddyhome.net
Response Time
1–2 business days
Order Support
Please include your order number and photos if your item arrived damaged, defective, or incorrect.
Business Hours
Mon–Fri, 9 AM–6 PM EST
Quick Answers
Where is my order? ⌄
You’ll receive a tracking number by email once your order ships.
How long does shipping take? ⌄
Most orders arrive within 7–15 business days after shipping. Some orders may take longer due to carrier delays, customs processing, holidays, or high order volume.
What is your return policy? ⌄
We offer support for damaged, defective, or incorrect items. Please contact us within 30 days of delivery with your order number and clear photos.
Need help with a refund? ⌄
Approved refunds are usually processed within 5–10 business days to your original payment method.
BuddyHome works with trusted domestic and international fulfillment partners to deliver pet essentials to your home.
♡ Thank you for choosing BuddyHome. We’re here for you and your pets.