Frequently Asked Questions
Find quick answers about orders, shipping, returns, artwork and payments.
Orders
Upload your favorite pet photo on the product page before adding your order to cart.
Please contact us as soon as possible. If production has not started yet, we’ll do our best to help with changes.
If the selected design supports multiple pets, you can upload the required photos during customization.
Shipping
Delivery times vary by destination and product. Please check the shipping information shown on your product page or Shipping Policy.
Once your order ships, you’ll receive tracking information by email when available.
Returns
Please contact us quickly. Custom products may enter production soon after an order is placed.
Contact our support team with your order details and clear photos of the issue so we can review it.
Artwork
Use a clear, well-lit photo where your pet’s face and features are easy to see.
Preview availability depends on the product and workflow. Check the product page for the exact options offered.
Payments
Available payment methods are shown at checkout and depend on the payment options enabled in the store.
Still need help?
Our team is always happy to help.